Warranty Policy

At Partsville.ca, we stand by the quality of our products by offering a comprehensive warranty policy to ensure your satisfaction and peace of mind.

General Warranty Coverage

• Duration: Most parts come with a manufacturer’s warranty that ranges from 90 days to one year, depending on the specific part and manufacturer.
• Coverage: The warranty typically covers defects in materials and workmanship under normal use conditions. If a part fails within the warranty period, we will provide a replacement part.

Warranty Claims

• Defective Parts: If a part becomes defective within the warranty period, please contact our customer service team with your order number, the model and serial number of your appliance, and a description of the issue.
• Replacement Process: Once your claim is approved, we will arrange for the defective part to be returned and a replacement part to be sent to you at no additional cost.

Exclusions

• Non-Returnable Items: The warranty does not cover certain items such as glass parts, door handles, washer lids, and plastic items like crisper pans or door bins. These items are subject to a “fit for a particular purpose” warranty, meaning they can be returned if they do not fit your model.
• Improper Use: Damage caused by improper installation, misuse, or unauthorized modifications is not covered.
• Commercial Use: Parts used in commercial or non-residential settings are not covered under this warranty.

Special Conditions

• Water Filters: Water filters have a shorter warranty period, typically ranging from 30 to 90 days, depending on the brand.
• Return Shipping: Customers are responsible for the cost of returning defective parts. We will cover the shipping costs for the replacement part.

Warranty Service

• Contact: To initiate a warranty claim, please contact our customer service team. Be sure to provide all necessary information, including proof of purchase and detailed information about the defect.

We are committed to ensuring your satisfaction with our products and services. For more detailed information or specific inquiries, please contact our customer service team, email us at [email protected]

Thank you for choosing Partsville.ca for your appliance parts needs. We are here to support you with high-quality products and exceptional service.